Review collected in partnership with this hotel. There are a few drawbacks to this beach. Dreams resorts All your questions answered! The atmosphere in Las Olas was also buzzing, which always adds to the experience. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Please, receive our warmest regards from The Excellence Collection. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. . My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The test was fast and easy (its the stick in nose test). Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. Our driver wore a mask and we did too in the enclosed space. A big change, they no longer provide straws. Federal 307 Chet-Pto. Youll be escorted to your room and your bags will be with you momentarily. Whats included in the all-inclusive package. Entertainment and hospitality went above and beyond. We never leave reviews, because all the other great reviews are true about this place. Amazing resort, unparalleled service, and some tips before you head out. The sand was piercingly white and the ocean had turquoise colors to it. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. It has been a pleasure having you with us and we look forward to hosting you back soon. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. This is one of the Excellence hotels initial resorts. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. It has been a pleasure having you with us and we look forward to seeing you back soon. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. It is just a slight reduction that you wouldn't notice if you haven't been there before. The service, the food, and the activities/room were all more than we could have ever hoped for. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. Having stayed in the slate of resorts that the Excellence group has in this region. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. Located in the Riviera Maya region of Cancun. The Excellence Riviera Cancun is a strong offering. You name it and they have it. Tripadvisor performs checks on reviews. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. We actually never ran out of anything. Arrl nem is beszlve, hogy az ti cl jnius . Other than having disposable mask included in the room, nothing has changed. The location of this restaurant is really lovely. Be Ready to be Blown Away! However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Visit hotel website. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Please, receive our warmest regards from The Excellence Collection. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Javier was one of the best. It has been a pleasure having you with us and we look forward to seeing you back soon. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. We had issues getting an appointment when we visited. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Bike ride is a great escape from this great escape. It can be hit or miss. It has been a pleasure having you with us and we look forward to seeing you back soon. Airport - Arrival was quick and easy. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Also a side note - beds and pillows very uncomfortable. It was nice having our own private area where we could switch off and read a book. Tripadvisor performs checks on reviews. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. With the Excellence club, you definitely do get a little more privacy. There were plenty of activities you could enjoy or be a part of. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants As you pull up to the hotel a bellhop will be on hand to take your bags. I thought that would annoy me, but it was not an issue at all. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . The service is great, and the grounds are beautiful. Masks are required on flights and airport. Repeat already booked! The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Things such as tribute acts, traditional Mexican performances, silent discos, and Karaoke are put on. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. Our driver wore a mask and we did too in the enclosed space. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. Our second time staying at an Excellence resort. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. The resort and rooms are beautiful. I'm looking for some suggestions of places to play, and the. The resort was apparently full, but it really didn't feel like it. Customer service can not be matched or outdone. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! setting in the Riviera Maya, set along Mexico's Caribbean coast. The rooms were spacious and clean. Before you go, Id recommend downloading the Excellence app. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. Daytime Activities It has TVs all around the bar and has a nice selection of beers and bar food options. the food was lacking flavor and again overcooked. Each night it felt like we were whisked off to a faraway location with some really solid eateries. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. That works for most people, but we go on vacation to away from the world. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. Review. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. We recommend calling ahead to confirm details. It is not necessary. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. The resort has everything you could imagine for a relaxing getaway. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. If you want a specific liquor, just request it. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 You also have the option to opt-out of these cookies. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. Excellence Riviera Cancun: Top Notch. Something new, they now take your picture at check-in, probably for security reasons. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. There is a second floor with a private deck and plunge pool. This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. Basmati (Indian), also well done. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. We did not do the Preferred Club this time, but have. Wish I knew these three things before we went.Have fun! Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. Please see our partners for more details. This is by far the best all-inclusive Ive ever stayed at. The Indian food is actually legitimately good and quite authentic. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Its a simple fix I will remember for all future trips. Six meandering pools wind through their grounds. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. Excellence Riviera Cancun - Adults Only All Inclusive Beachfront property in Puerto Morelos with spa and beach bar 9.4/10 Exceptional 1,069 verified Hotels.com guest reviews See all 1,069 reviews Property highlights Free breakfast Free parking Pool Free WiFi Gym Air conditioning $605 Price available on 3/13/2023 Carr. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. We estimate they took away about 25% of the pool chairs and restaurant seats. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. Only two of the pools are heated and these are only heated in the Winter. The staff here were very good and the service was seamless, but the food definitely was a letdown. Bottles of spirits are also included in your room. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. When we stayed there in the rooms there were 4 bottles of spirits. Which room amenities are available at Excellence Riviera Cancun? Check-in time is from 3 pm onwards, while check-out is at 12 pm. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. It was hard to stay in vacation mode when my phone was always with me.